Order Status & Tracking
NEED MORE SUPPORT?
We understand how important your shopping experience is, and we’re here to help every step of the way.
If our FAQs don’t have the answer you’re looking for, just drop us a line
HELP & CONTACT
Call Us
18003091345
Opening Hours
Phone
9 AM to 8 PM, every day.
Chat
9 AM to 8 PM, every day.
Email
help@hob.fashion
FAQ
How will I know if my order has been placed successfully?
Once your order is confirmed, we’ll send you an email. We want to make sure you're fully informed and at ease with your order!
How do I check my order status?
We’ve made it easy for you! Simply log into your account at hob.fashion, and check your order status under the "Orders" section. You can always see where your order is in the process.
Can I modify my shipping address after placing an order?
We totally understand that things can change. If your order hasn’t been packed yet, we’re happy to help update the shipping address. Just let us know as soon as possible by contacting our support team at help@hob.fashion or calling 18003091345.
How do I track my order?
You can easily track your order by going to the "Orders" section on our website. It’s our way of keeping you updated so you’re always in the loop.
What should I do if the product arrives damaged or defective?
We want you to be 100% happy with your purchase, so if there’s an issue, please reach out to us on help@hob.fashion as soon as possible. If the package is damaged when you receive it, don’t accept it and let us know right away. If you’ve already accepted the delivery and noticed damage, get in touch with us within 2 days of delivery with pictures or videos, and we’ll work to make it right. Your experience is important to us.
How long will it take for my order to reach me?
We aim to ship your order within 24-48 business hours and it usually takes 4-5 business days to reach you. In some cases, delivery times may vary depending on your location, but rest assured, we’re committed to getting it to you as quickly as possible.
What delivery methods do you use?
We work with trusted courier partners to ensure your package is delivered safely and efficiently.
What should I do if my package has been opened or tampered with?
If you notice your package has been tampered with, please don’t accept it and contact us immediately at 18003091345. We’ll make sure to handle it for you and ensure your experience is hassle-free.
Does the product price include shipping charges?
Our prices reflect the product cost, but shipping charges are calculated separately and shown at checkout. We want to make everything as clear as possible so there are no surprises.
